《21世纪旅游管理专业系列教材：实用旅游英语听说教程》主要内容分为以下三个部分。第一部分：共八个章节，每个章节包括三段实用情景对话及一篇相应的英语文章，内容涉及导游迎接客人，带领客人吃住行游购娱及欢送客人八个方面的工作程序及相关语言的听说训练。第二部分：共十二个章节，每个章节包括几段实用情景对话及一篇相应的英语文章，其内容涉及领队带领出境游客人在海外旅游的工作程序及相关语言的听说训练。第三部分：共两个章节，内容涉及导游业务及导游基础知识方面的英语问答训练。
《21世纪旅游管理专业系列教材：实用旅游英语听说教程》和翻译导游及领队的实际工作密切结合，既可作为高等院校旅游管理专业、外语专业和高等旅游职业教育教学用书，又可作为广大导游及领队从业人员、英语导游资格证和等级证培训或相关专业的参考用书。
PART Ⅰ ABOUT INBOUND TOUR GUIDES
Chapter 1 Meeting the Tourists
Section 1 Situational Conversations
Conversation 1 Meeting the New Arrivals at the Airport
Conversation 2 Going Through the Customs Formalities
Conversation 3 0n the Way to the Hotel
Section 2 Complete the Following Passage A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conversations
Conversation 1 Checking in
Conversation 2 Handling Complaint about the Housekeeping Service
Conversation 3 Checking out
Section 2 Complete the Following Passage Lily Hotel
Chapter 3 Dining
Conversation 1 Seating the Guests
Conversation 2 At the Chinese Restaurant
Conversation 3 At the Western Restaurant
Section 2 Complete the Following Passage Beijing Roast Duck
Chapter 4 Transportation
Section 1 Situational Conversations
Conversation 1 Asking the Way
Conversation 2 Booking Tickets
Conversation 3 Leading a Tour Group to Take the Train
Section 2 Complete the Following Passage Public Transportation, of Beijing
Chapter 5 Sightseeing
Section 1 Situational Conversations
Conversation 1 Conducting a Sightseeing Tour in Hangzhou
Conversation 2 Taking a Natural Scenery Tour in China
Conversation 3 Visiting the Jade Buddha Temple
Section 2 Complete the Following Passage The Yangtze Three Gorges
Chapter 6 Shopping
Section 1 Situational Conversations
Conversation 1 At the Arts and Craft Store
Conversation 2 At the Department Store
Conversation 3 At the Souvenir Department
Section 2 Complete the Following Passage Shanghai Carpet Factory
Chapter 7 Entertainment
Section 1 Situational Conversations
Conversation 1 Talking about the Recreation and Fitness Center
Conversation 2 Booking Tickets for Beijing Opera
Conversation 3 Making Appointment
Section 2 Complete the Following Passage Peking Opera
……
PARTⅡ ABOUT OUTBOUND TOUR LEADERS
PARTⅢ QUESTIONS & ANSWERS ABOUT PROFESSIONAL GUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGE
参考文献
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