《旅游职业英语-听说实务》第一册共八个单元，由三部分组成，第一部分包括第一二单元，语料选取围绕英语导游员岗位工作内容，涵盖了景点景区导游和场馆讲解员工作环境；第二部分包括三、四、五单元，语料选材围绕国际旅行社相关工作岗位，比如涉外旅游咨询、销售、证照等；第三部分包括六、七、八单元，语料主要围绕涉外酒店相关工作岗位，如涉外酒店接待、前台、销售等。
Chapter One Tour Guide Services
Unit 1 Tour Guide
Section Ⅰ Introduction： Tour Guide
Section Ⅱ Imitation & Dictation： Customs for Greeting People in China
Section Ⅲ Conversation & Presentation： Seeing-off Service
Section Ⅳ Career Salon： Traditional Chinese Festival Customs
Section Ⅴ Culture Salon： Dui Lion
Section Ⅵ Useful Words & Expressions
Unit 2 Museum Guide
Section Ⅰ Introduction： Museum Guide
Section Ⅱ Imitation & Dictation： Beijing Museums
Section Ⅲ Conversation & Presentation： Museums in Beijing
Section Ⅳ Career Salon： Museum Etiquette
Section Ⅴ Culture Salon： Stone Carving
Section Ⅵ Useful Words & Expressions
Chapter Two Tavel Agency Services
Unit 3 Travel Consultation
Section Ⅰ Introduction： Tour Consultant
Section Ⅱ Imitation & Dictation： Regular City Tour
Section Ⅲ Conversation & Presentation： Arrangement for Sightseeing
Section Ⅳ Career Salon： Telephone Etiquette
Section Ⅴ Culture Salon： Crosstalk
Section Ⅵ Useful Words & Expressions
Unit 4 Travel Marketing
Section Ⅰ Introduction： Travel Marketing Personnel
Section Ⅱ Imitation & Dictation： Channels for Tourism Promoting
Section Ⅲ Conversation & Presentation： Selling Points
Section Ⅳ Career Salon： Business Negotiation Etiquette
Section Ⅴ Culture Salon： T'ai Chi Ch'uan
Section Ⅵ Useful Words & Expressions
Unit 5 Travel Documents
Section Ⅰ Introduction： Document Operator
Section Ⅱ Imitation & Dictation： Types of Travel Documents
Section Ⅲ Conversation & Presentation： Preparation of Travel Documents
Section Ⅳ Career Salon： Office Etiquette
Section Ⅴ Culture Salon： The Four Treasures of Study
Section ⅤI Useful Words & Expressions
Chapter Three Hotel Services
Unit 6 Hotel Concierge
Section Ⅰ Introduction： Hotel Concierge
Section Ⅱ Imitation & Dictation： Hotel Facilities & Concierge Service
Section Ⅲ Conversation & Presentation： Arranging， a Tour
Section Ⅳ Career Salon： Hotel Etiquette
Section Ⅴ Culture Salon： Chinese Papercutting
Section Ⅰ71 Useful Words & Expressions
Unit 7 Hotel Reception
Section Ⅰ Introduction： Hotel Receptionist
Section Ⅱ Imitation & Dictation： Hotel Rooms & Reception
Section Ⅲ Conversation & Presentation： Front Desk Staff
Section Ⅳ Career Salon： Tipping Etiquette
Section Ⅴ Culture Salon： Traditional Chinese Painting
Section Ⅵ Useful Words & Expressions
Unit 8 Hotel Marketing
Section Ⅰ Introduction： Hotel Salesperson
Section Ⅱ Imitation & Dictation： Marketing Terms & Promotion
Section Ⅲ Conversation & Presentation： Advertising & Problem Solving
Section Ⅳ Career Salon： Customs of Chinese Eating Habits
Section Ⅴ Culture Salon： Jiaozi
Section Ⅵ Useful Words & Expressions
Useful Words & Expressions
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