《旅游职业英语》立体化系列教材注重提高学生在全球化环境和真实工作中与多元文化人群用英语交流的能力。在选材上注重横面宽基（导游、旅行社、酒店；境内、境外）和纵线递进相互结合，围绕行业重点岗位分块设计，导游部分（基础-提高-综合）包括景点景区场馆导游、线路导游、出境领队等岗位；旅行社部分（基础-提高-综合）包括旅游销售管理、团组计调、证照票务、客服资讯等岗位；酒店部分（基础-提高-综合）包括销售管理、前台接待、客房餐饮、娱乐休闲、客服资讯等岗位。
Chapter One Tour Guide Services
Unit 1
National Guide
Section I Introduction： National Guide
Section II Note-taking & Interpretation： Meeting Tourists at the Airport
Section III Speech-making & Discussion： The Dos of National Guide
Section IV Career Salon： Ten Hurt as Tourist Train Topples
Section V Culture Salon： Chinese Knot
Section VI Useful Words & Expressions
Unit 2
Tour Leader
Section I Introduction： Tour Leader
Section II Note-taking & Interpretation： At the Airport
Section III Speech-making & Discussion： Working Procedures and Skills
Section IV Career Salon： Recreational Facility Safety
Section V Culture Salon： Paper-cut for Window Decoration
Section VI Useful Words & Expressions
Chapter Two Travel Ageny Services
Unit 3
Itinerary Designing
Section I Introduction： Itinerary Designer
Section II Note-taking & Interpretation： Planning the Itinerary
Section III Speech-making & Discussion： An Itinerary Design
Section IV Career Salon： Top Tips for Safe Travel Abroad
Section V Culture Salon： The Diabolo
Section VI Useful Words & Expressions
Unit 4
Travel Planner
Section I Introduction： Travel Planner
Section II Note-taking & Interpretation： Inquiry
Section III Speech-making & Discussion： Itinerary Presentation
Section IV Career Salon： Security Issues When Traveling Abroad
Section V Culture Salon： Chinese Bamboo Fans
Section VI Useful Words & Expressions
Unit 5
Customer Service
Section I Introduction： Dispute Coordinator
Section II Note-taking & Interpretation： Receiving Complaints
Section III Speech-making & Discussion： Handling Complaints
Sectian IV Career Salon： Tourists Killed in a Train Accident
Section V Culture Salon： Flower， Arrangement
Section VI Useful Words & Expressions
Chapter Three Hotel SerVices
Unit 6
Hotel Room Service
Section I Introduction： Room Attendant
Section II Note，taking ．& Interpretation： Floor Attendant
Section III Speech-making & Discussion： After Checking in at the Hotel
Section IV Career Salon： Fire Fears for Swedish Ice Hotel
Section V Culture Salon： Traditional Chinese Lantern
Section VI Useful Words & Expressions
Unit 7
Restaurant
Section I Introduction： Waiter/Waitress
Section II Note-taking & Interpretation： Food and Beverage Service
Section III Speech-making & Discussion： Food
Section IV Career Salon： Hotel Fire
Section V Culture Salon： Sugar-coated Haws
Section VI Useful Words & Expressions
Unit 8
Hotel Recreation
Section I Introduction： Recreation-center Staff
Section II Note-taking & Interpretation： Offering Help and Advice
Section III Speech-making & Discussion： Introduction to the Hotel
Section IV Career Salon： Room Selection
Section V Culture Salon： Embroidery Appliques
Section VI Useful Words & ~Expressions
Useful Words & Expressions
书单推荐
