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流程、系统与信息处理——MIS导论(第四版)(英文版) 读者对象:本书可作为高等院校信息管理与信息系统、电子商务、工商管理、信息工程等专业本科生、研究生的双语教材和教学参考书,或作为商业培训机构的培训教材。
本书是一本管理信息系统(MIS)入门教程,以流程为导向,并在其前几版的基础之上进行了大量的修订与更新,增加了当今信息技术发展的前沿领域和最新的系统开发方法。作者详细阐述了信息技术、信息系统和管理信息系统所涉及的内容,如硬件与软件、数据库处理、通信与互联网技术、电子商务、系统管理与安全等,讨论了人工智能、数据分析、云计算在MIS中的应用,并增加了ERP、SAP的相关案例。全书结构清晰、论述透彻、通俗易懂。大部分章节内容以提问形式展开,独具特色,大量引入了MIS案例。
Earl H. McKinney Jr. 教授,任职于Bowling Green State University,负责MIS的本科生和研究生课程,研究领域涉及安全、社交媒体、ERP等,曾经获得多个学院教学奖以及美国国家教学创新奖。David M. Kroenke教授(西华盛顿大学任教)是一位多产的计算机畅销书作家。他撰写或与他人合著的图书专业性强,涉及面广。Kroenke教授注重专业理论与实践运用的结合,他精通数据库处理、数据库概念、商用计算机系统和管理信息系统等。<BR>Earl H. McKinney, Jr.教授,任职于Bowling Green State University,负责MIS的本科生和研究生课程,研究领域涉及安全、社交媒体、ERP等,曾经获得多个学院教学奖以及美国国家教学创新奖。David M. Kroenke教授(西华盛顿大学任教)是一位多产的计算机畅销书作家。他撰写或与他人合著的图书专业性强,涉及面广。Kroenke教授注重专业理论与实践运用的结合,他精通数据库处理、数据库概念、商用计算机系统和管理信息系统等。
目?录
Part 1?Why MIS? 1 为什么选择MIS? Chapter 1?The Importance of MIS 2 MIS的重要性 Q1-1?Why Is Introduction to MIS the Most Important Class in the Business School? 4 为什么管理信息系统导论是商学院最重要的课程? Q1-2?What Is MIS? 9 管理信息系统是什么? Q1-3?How Does MIS Relate to Organizational Strategy? 10 管理信息系统与组织战略有何关系? Q1-4?What Five Forces Determine Industry Structure? 11 哪五种力量决定产业结构? Q1-5?What Is Competitive Strategy? 12 什么是竞争战略? Q1-6?How Does Competitive Strategy Determine Value Chain Structure? 13 竞争战略如何决定价值链结构? Q1-7?How Does Competitive Strategy Determine Business Processes and Information Systems? 16 竞争战略如何决定业务流程和信息系统? Chapter 2?Business Processes, Information Systems, and Information 24 业务流程、信息系统和信息 Q2-1?What Is a Business Process? 26 什么是业务流程? Q2-2?What Is an Information System? 29 什么是信息系统? Q2-3?How Do Business Processes and Information Systems Relate? 31 业务流程和信息系统是如何关联的? Q2-4?How Do Structured and Dynamic Processes Vary? 33 结构化流程和动态流程有何不同? Q2-5?What Is Information? 35 信息是什么? Q2-6?What Are Necessary Data Characteristics? 38 必要的数据特征是什么? Q2-7?How Can I Use These Topics at Work? 40 如何在工作中使用这些主题? Part 2?Information Technology 49 信息技术 Chapter 3?Networks and the Cloud 50 网络和云 Q3-1?What Do Business Professionals Need to Know About Networks and the Internet? 52 关于网络和互联网,商务人士需要知道什么? Q3-2?How Does Data Move over a Network? 55 数据如何在网络中移动? Q3-3?How Does a Typical Web Server Move Data on a Network? 60 典型的Web服务器如何在网络上移动数据? Q3-4?Why Is the Cloud the Future for Most Organizations? 61 为什么云计算是大多数企业的未来? Q3-5?What Are the Typical Cloud Options? 64 典型的云选项有哪些? Chapter 4?Database 72 数据库 Q4-1?What Is the Purpose of a Database? 74 数据库的目的是什么? Q4-2?What Are the Contents of a Database? 75 数据库的内容是什么? Q4-3?What Is a Database Management System (DBMS)? 78 什么是数据库管理系统(DBMS)? Q4-4?What Are the Components of a Database App? 81 数据库应用程序有哪些组件? Q4-5?How Do Data Models Facilitate Database Design? 84 数据模型如何促进数据库设计? Q4-6?How Is a Data Model Transformed into a Database Design? 88 如何将数据模型转换为数据库设计? Q4-7?How Do NoSQL DBMS Differ from Relational DBMS? 93 NoSQL DBMS与关系型DBMS有何不同? Chapter 5?AI and Robots 102 人工智能和机器人 Q5-1?What Is AI and Why Is It Important? 104 什么是人工智能,它为什么重要? Q5-2?What Are the Objectives of the AI Process? 105 人工智能流程的目标是什么? Q5-3?What Are the Key Components of an AI system? 106 AI系统的关键组件是什么? Q5-4?How Does an AI System Support AI Activities? 107 人工智能系统如何支持人工智能活动? Q5-5?How Can AI Support Business Processes? 111 人工智能如何支持业务流程? Q5-6?What Are the Challenges of AI? 112 人工智能的挑战是什么? Q5-7?What Are the Key Elements of Robots? 113 机器人的关键要素是什么? Q5-8?How Are Robots Used in Business? 114 机器人在商业中是如何使用的? Q5-9?What New AI and Robots Will Affect Processes in 2031? 117 哪些新的人工智能和机器人将影响2031年的流程? Chapter 6?Information Systems Security 124 信息系统安全 Q6-1?What Is Information Systems Security? 126 什么是信息系统安全? Q6-2?What Are the Most Significant Threats and Potential Losses They Can Cause? 127 它们可能造成的最大威胁和潜在损失是什么? Q6-3?What Are the Additional Threats and Losses Unique to Mobile Devices? 131 移动设备特有的额外威胁和损失是什么? Q6-4?How Should You Respond to Security Threats? 132 如何应对安全威胁? Q6-5?How Should Organizations Respond to Security Threats? 134 组织应该如何应对安全威胁? Q6-6?How Can Technical and Data Safeguards Protect Against Security Threats? 136 技术和数据保障如何防范安全威胁? Q6-7?How Can Human Safeguards Protect Against Security Threats? 141 人类如何保护自己免受安全威胁? Q6-8?How Should Organizations Respond to Security Incidents? 143 组织应该如何应对安全事件? Q6-9?What Are the Security Challenges Expected in 2031? 144 2031年将面临哪些安全挑战? Part 3?Structured Processes and Information Systems 153 结构化流程和信息系统 Chapter 7?Using IS to Improve Processes 使用信息系统改进流程 154 Q7-1?What Are the Important Characteristics of Processes in Organizations? 156 组织中流程的重要特征是什么? Q7-2?What Are Examples of Common Business Processes? 159 常见业务流程的例子有哪些? Q7-3?How Can Management Improve Processes? 162 管理如何改进流程? Q7-4?How Can Information Systems Be Used to Improve Processes? 163 如何使用信息系统改进流程? Q7-5?How Can Process Management Principles Improve Processes? 168 流程管理原则如何改进流程? Q7-6?How Do Process Teams Diagram Process Improvement? 169 流程团队如何绘制流程改进图? Q7-7?How Can an IS Hinder a Process? 171 什么情况下信息系统阻碍流程? Chapter 8?Supporting Processes with ERP Systems 180 使用ERP系统支持流程 Q8-1?What Problem Does an ERP System Solve? 182 ERP系统能解决什么问题? Q8-2?What Are the Elements of an ERP System? 186 ERP系统的要素是什么? Q8-3?How Are ERP Implementations Accomplished? 190 ERP实施是如何完成的? Q8-4?What Are the Benefits of an ERP System? 193 ERP系统的益处是什么? Q8-5?What Are the Challenges of Implementing an ERP System? 195 实施ERP系统的挑战是什么? Q8-6?What Types of Organizations Use ERP? 199 哪些类型的组织使用ERP? Q8-7?Who Are the Major ERP Vendors? 200 谁是主要的ERP供应商? Q8-8?What Makes SAP Different from Other ERP Products? 202 SAP与其他ERP产品的区别是什么? Chapter 9?Supporting the Procurement Process with SAP 212 使用SAP支持采购流程 Q9-1?What Are the Fundamentals of a Procurement Process? 214 采购流程的基础是什么? Q9-2?How Does the Procurement Process at CBI Work Without SAP? 216 在没有SAP的情况下,CBI的采购流程是如何工作的? Q9-3?How Does the Procurement Process Work at CBI with SAP? 218 在使用SAP的情况下,CBI的采购流程是如何工作的? Q9-4?How Does SAP Improve Supply Chain Processes at CBI? 223 SAP如何改善CBI的供应链流程? Q9-5?How Does the Use of SAP Change Employee Skills? 228 SAP的使用如何改变员工技能? Q9-6?What New IS Will Affect the Procurement Process in 2031? 229 2031年有哪些新的信息系统会影响采购流程? Appendix 9?SAP Procurement Tutorial 236 SAP采购指南 Chapter 10?Supporting the Sales Process with SAP 246 使用SAP支持销售流程 Q10-1?What Are the Fundamentals of a Sales Process? 247 销售流程的基础是什么? Q10-2?How Does the Sales Process at CBI Work Without SAP? 250 在没有SAP的情况下,CBI的销售流程是如何工作的? Q10-3?How Does the Sales Process Work at CBI With SAP? 251 在使用SAP的情况下,CBI的销售流程是如何工作的? Q10-4?How Does SAP Improve CRM Processes at CBI? 256 SAP如何改进CBI的CRM流程? Q10-5?How Does E-commerce Improve Processes in an Industry? 260 电子商务如何改善一个行业的流程? Q10-6?What New IS Will Affect the Sales Process in 2031? 262 2031年有哪些新的信息系统会影响销售流程? Appendix 10?SAP Sales Tutorial 270 SAP销售指南 Part 4?Dynamic Processes and Information Systems 282 动态流程和信息系统 Chapter 11?Collaboration, Social Media, and IS 284 协作、社交媒体和信息系统 Q11-1?What Is Collaboration, and What Are the Objectives of the Collaboration Process? 286 什么是协作,协作流程的目标是什么? Q11-2?What Are the Key Components of a Collaboration IS? 288 协作信息系统的关键组成部分是什么? Q11-3?How Can Collaboration IS Support the Communicating and Iterating Activities? 290 协作信息系统如何支持沟通和迭代活动? Q11-4?How Can Collaboration IS Support Business Processes? 293 协作信息系统如何支持业务流程? Q11-5?What Is Social Media, and What Are the Objectives of Social Media? 295 什么是社交媒体,社交媒体的目标是什么? Q11-6?What Are the Key Components of a Social Media IS? 298 社交媒体信息系统的关键组成部分是什么? Q11-7?How Do Social Media IS Support the Creating and Sharing Activities? 300 社交媒体信息系统如何支持创建和分享活动? Q11-8?How Can Social Media IS Support Business Processes? 301 社交媒体信息系统如何支持业务流程? Q11-9?How Do Businesses Manage the Risks of Social Media? 305 企业如何管理社交媒体的风险? Q11-10?How Can IS That Blend Collaboration and Social Media Support Business Processes? 307 协作和社交媒体信息系统如何支持业务流程? Chapter 12?Analytics and IS 316 分析和信息系统 Q12-1?What Is Analytics, and Why Is It Important to Business? 318 什么是分析,为什么它对商业很重要? Q12-2?What Are the Objectives of the Analytics Process? 320 分析流程的目标是什么? Q12-3?What Are the Key Components of an Analytics IS? 321 分析信息系统的关键组成部分是什么? Q12-4?How Do Analytics Information Systems Support Analytics Activities? 323 分析信息系统如何支持分析活动? Q12-5?How Can Analytics Information Systems Support Business Processes? 332 分析信息系统如何支持业务流程? Q12-6?What Is a Big Data Analytics IS, and How Is It Used? 335 什么是大数据分析信息系统,它是如何使用的? Q12-7?How Do Businesses Manage the Risks of an Analytics IS? 339 企业如何管理分析信息系统的风险? Q12-8?How Does SAP Do Analytics? 342 SAP是如何进行分析的? Q12-9?What New IS Will Affect the Analytics Process In 2031? 343 2031年有哪些新的信息系统会影响分析流程? Appendix 12?Power BI Analytics Tutorial 351 Power BI 分析教程 Extension 1?Information Systems Careers 355 信息系统职业规划 QE1-1?What Is the Employment Environment Like for IS Graduates? 355 信息系统专业毕业生的就业环境如何? QE1-2?What Are the Duties and Titles of IT Jobs? 356 IT职位的职责和头衔是什么? QE1-3?What IS-Related Job Positions Exist? 358 有哪些与信息系统相关的职位? QE1-4?What Do IT Professionals Like About Their Jobs? 360 IT专业人士喜欢他们工作的哪些方面? Extension 2?Hardware and Software 364 硬件和软件 QE2-1?How Do the Main Components of Computer Hardware Work? 364 计算机硬件的主要组成部分是如何工作的? QE2-2?What Are the Types of Computer Hardware and Their Capacities? 366 计算机硬件的类型和它们的功能是什么? QE2-3?What Is Operating System Software? 368 什么是操作系统软件? QE2-4?What Are the Types of Software Apps, and How Do Organizations Obtain Them? 369 软件应用程序有哪些类型,组织如何获得它们? QE2-5?What Is Virtualization? 372 什么是虚拟化? QE2-6?What Are Native and Web Apps, and How Are They Different? 373 什么是原生应用和网络应用,它们有何不同? Extension 3?Process Management and Information Systems Development 378 流程管理与信息系统开发 QE3-1?What Are the Activities of Business Process Management? 378 业务流程管理的活动有哪些? QE3-2?What Are the Activities of the Systems Development Life Cycle (SDLC) Development Process? 380 什么是系统开发生命周期(SDLC)开发过程的活动? QE3-3?How Can Agile Development and the Scrum Process Overcome the Problems of the SDLC? 387 敏捷开发和Scrum过程(迭代式增量软件开发过程)如何解决SDLC的问题? Extension 4?Location-Based Data Information Systems: Mobile Devices and Geographic Information Systems 394 基于位置的数据信息系统:移动设备和地理信息系统 QE4-1?How Fast Is LBD Growing? 394 基于位置的数据增长有多快? QE4-2?How Are Mobile Devices and GIS Different? 395 移动设备和地理信息系统有何不同? QE4-3?What Is a Location-Based Process? 396 什么是基于位置的流程? QE4-4?How Do Mobile Devices Support the Location-Based Process? 396 移动设备如何支持基于位置的流程? QE4-5?How Do GIS Support the Location-Based Process? 400 地理信息系统如何支持基于位置的流程? QE4-6?What Business Processes Are Supported by LBD? 401 基于位置的数据支持哪些业务流程? QE4-7?What Are the Limitations and Challenges of LBD? 403 基于位置的数据的局限性和挑战是什么? Appendix A?SAP Production Tutorial 406 SAP生产流程指南 Application Exercises 420 Glossary 438
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